Order Insight / Compelling Evidence 3.0
Stop Disputes With Real-Time Order Data
Order Insight and Compelling Evidence 3.0 give issuing banks real-time access to your transaction and order details when a cardholder calls to dispute a charge. Instead of filing a chargeback, the issuer can verify the purchase and resolve the inquiry on the spot.
Real-Time Data
Transaction details shared with issuers the moment a cardholder inquires.
CE 3.0
Historical evidence that blocks fraud claims automatically.
Fewer Chargebacks
Resolved inquiries never hit your chargeback ratio.
Real-Time Data Sharing With Issuing Banks
How Order Insight and CE 3.0 Prevent Disputes
Real-Time Order Details
When a cardholder contacts their bank, the issuer receives your transaction details instantly: item descriptions, order date, delivery status, and refund policy. This helps the agent resolve the inquiry without filing a chargeback.
Compelling Evidence 3.0
CE 3.0 shares historical transaction data proving the cardholder has purchased from you before. Visa uses this evidence to automatically block certain fraud claims, particularly for digital goods and recurring billing.
Lower Chargeback Ratios
Inquiries resolved through Order Insight never become chargebacks. Every prevented dispute keeps your chargeback ratio low and your processing account in good standing.
Automatic Data Delivery
Order and transaction data is shared automatically through the Visa network. No manual evidence uploads, no response deadlines to manage.
Works for Digital and Physical
Order Insight supports both physical and digital goods. Share shipping tracking for physical orders and access logs or download confirmations for digital products.
Specialty Merchant Support
Order Insight and CE 3.0 are especially valuable for subscription, healthcare, and digital goods merchants who face higher dispute rates from friendly fraud.
Processing Payments in 30+ Countries
United States
50 statesFull domestic processing with next-day funding and dedicated account management.
European Union
27 member statesPSD2 and SCA compliant processing across all EU member states with multi-currency settlement.
United Kingdom
England, Scotland, Wales, NIFCA-regulated payment processing with GBP settlement and local acquiring.
Australia
All territoriesAPRA-compliant processing with AUD settlement and Asia-Pacific connectivity.
Works With Your Existing Stack
Order Insight connects through the Visa network. Data flows automatically from your payment platform.
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