Chargeback Representment
Win Back Revenue From Invalid Chargebacks
Not every chargeback is legitimate. Friendly fraud, buyer remorse, and processing errors account for a significant share of disputes. Representment is the formal process of challenging invalid chargebacks with compelling evidence, and winning means recovered revenue and a healthier chargeback ratio.
Case Analysis
We evaluate every chargeback and only fight the cases we can win.
Evidence Packages
Transaction data, delivery proof, and customer records compiled automatically.
Revenue Recovery
Won cases return disputed funds directly to your account.
Evidence-Based Dispute Recovery
How Representment Works
Case Analysis
Every chargeback is evaluated for representment viability based on the reason code, transaction data, and available evidence. We only fight cases we can win.
Evidence Compilation
We compile transaction receipts, delivery tracking, AVS and CVV match data, customer communications, and terms of service into a structured rebuttal package.
Automated Submission
Cases are submitted to the issuing bank within the response window. No manual uploads, no missed deadlines.
Win Rate Tracking
Track representment outcomes by reason code, card brand, and issuer. See which cases win and refine your evidence strategy over time.
Revenue Recovery
Successful representment returns the disputed funds to your account. For merchants with high dispute volumes, recovered revenue adds up quickly.
Ratio Protection
Won representments can improve your effective chargeback ratio. Combined with pre-dispute tools, representment is your last line of defense.
Processing Payments in 30+ Countries
United States
50 statesFull domestic processing with next-day funding and dedicated account management.
European Union
27 member statesPSD2 and SCA compliant processing across all EU member states with multi-currency settlement.
United Kingdom
England, Scotland, Wales, NIFCA-regulated payment processing with GBP settlement and local acquiring.
Australia
All territoriesAPRA-compliant processing with AUD settlement and Asia-Pacific connectivity.
Works With Your Existing Stack
Representment pulls evidence from your payment gateway, shipping provider, and CRM automatically.
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