Acquirer Collaboration
Resolve Disputes Faster Through Direct Collaboration
Acquirer Collaboration creates a direct communication channel between your acquiring bank and the issuing bank during the dispute lifecycle. Instead of relying solely on automated systems and evidence uploads, both sides share data in real time to resolve cases faster and more accurately.
Direct Exchange
Acquirer and issuer share data in real time during disputes.
Faster Resolution
Cases resolved in days instead of weeks.
Better Outcomes
Improved win rates and fewer misclassified disputes.
Acquirer-Issuer Dispute Resolution
How Acquirer Collaboration Works
Direct Data Exchange
Your acquirer shares transaction data, evidence, and merchant context directly with the issuer, bypassing the delays and limitations of traditional dispute workflows.
Faster Resolution Cycles
Cases that would take weeks through standard channels can be resolved in days when both sides have access to the same data simultaneously.
Higher Win Rates
Acquirer Collaboration ensures your evidence is presented in the most effective format for the issuing bank, improving representment outcomes.
Reduced Misclassification
Many chargebacks are filed under incorrect reason codes. Direct collaboration helps both sides identify and correct misclassified disputes before they affect your metrics.
Cross-Network Support
Collaboration frameworks are available across Visa and Mastercard, covering the majority of card transactions.
Managed by Corepay
We handle the acquirer-side communication on your behalf. You provide transaction data and we manage the collaboration workflow.
Processing Payments in 30+ Countries
United States
50 statesFull domestic processing with next-day funding and dedicated account management.
European Union
27 member statesPSD2 and SCA compliant processing across all EU member states with multi-currency settlement.
United Kingdom
England, Scotland, Wales, NIFCA-regulated payment processing with GBP settlement and local acquiring.
Australia
All territoriesAPRA-compliant processing with AUD settlement and Asia-Pacific connectivity.
Works With Your Existing Stack
Acquirer Collaboration runs through your existing Corepay processing relationship. No additional integration required.
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