Adyen, like many low-risk payment processors such as Square, has been freezing and terminating merchant accounts, particularly for med spas selling weight loss treatments. The main reason? The sale of prescription-based weight loss medications like semaglutide online.
While highly popular, these treatments often trigger red flags for processors not equipped to handle high-risk verticals.
If your Adyen account has been terminated, it’s crucial to understand that this isn’t an isolated issue. Many med spas are facing similar problems due to increased scrutiny around online sales of weight loss treatments.
Was Your Account Frozen Or Terminated?
We are sorry to hear that your account has been frozen. At Corepay, we have helped many merchants secure reliable payment processing and get back up and running in no time.
The Impact of Losing Your Payment Processing
When Adyen terminates your merchant account, the immediate consequences can be severe:
- Frozen Funds: Your revenue may be locked for months while the processor reviews your account.
- Loss of Sales: Without a functioning payment processor, you cannot accept credit card payments.
- Damage to Reputation: Customers may lose trust if they experience declined transactions or checkout issues.
Losing a payment processor can significantly disrupt business operations for med spas that rely on online sales or telemedicine-based weight loss programs.
Why Weight Loss Treatments Trigger Account Freezes
Weight loss treatments like semaglutide and other GLP-1 receptor agonists are prescription-based, making them highly regulated. Payment processors classify them as high-risk for several reasons:
- Regulatory Concerns: Many states have strict regulations on online prescription sales.
- Chargeback Risks: Customers may dispute charges if they don’t receive expected results.
- Fraud Potential: Unauthorized sales or improper prescriptions can lead to legal issues.
These risks make low-risk payment processors hesitant to support businesses selling these treatments, leading to account terminations without warning.
Steps to Take After Adyen Freezes or Terminates Your Account
If you find yourself without a payment processor due to an Adyen account termination, follow these steps:
1. Assess Your Current Situation
- Check your email or Adyen dashboard for specific reasons for termination.
- Determine if funds are being held and for how long.
- Review your transaction history for potential red flags.
2. Secure an Alternative Payment Processor Immediately
Low-risk processors like Adyen and Square won’t support businesses selling prescription-based weight loss treatments. Instead, you need a provider that specializes in high-risk payment processing, such as Corepay.
Corepay offers:
- Reliable Payment Processing: No risk of sudden terminations for weight loss and telemedicine businesses.
- POS Systems: In-house POS solutions designed for med spas.
- Anti-Chargeback Suite: Reduces disputes and protects your revenue.
- Custom Payment Gateway: A secure and compliant gateway tailored for high-risk businesses.
At Corepay, we are known as one of the best telemedicine payment processors and have many Medspa clients.
View our medspa payment processing page here.
3. Implement Compliance Best Practices
To avoid issues with your new processor, ensure compliance with industry regulations:
- Work with a LegitScript-certified processor for online sales.
- Verify state licensing for telemedicine prescriptions.
- Implement clear refund and dispute policies to prevent chargebacks.
Read more on how to get LegitScript certified here.
4. Diversify Payment Processing Options
Relying on a single processor increases risk. Consider:
- Having a backup processor in case of future terminations.
- Using multiple merchant accounts to spread transaction volume.
- Exploring ACH and alternative payment methods to reduce dependency on card networks.
Why Choose Corepay for Your Med Spa’s Payment Processing Needs?
Corepay specializes in high-risk payment processing, making it the perfect solution for med spas selling weight loss treatments and telemedicine services. Unlike Adyen or Square, Corepay understands the industry’s challenges and provides a tailored payment processing experience that ensures stability, compliance, and security.
Key Benefits of Corepay:
- No unexpected account freezes or terminations
- POS systems optimized for med spas
- Dedicated support for high-risk merchants
- Anti-chargeback tools to protect your revenue
- Custom payment gateway for seamless transactions
Final Thoughts
If Adyen has terminated your merchant account, don’t panic. Instead, take immediate action by securing a payment processor that understands your business model. Med spas selling weight loss treatments online need a high-risk-friendly provider like Corepay to ensure seamless, uninterrupted transactions.
