Consumer Clarity
Give Issuers the Full Picture Before They File
Consumer Clarity enriches the dispute process by providing issuing banks with detailed purchase and customer data when a cardholder questions a transaction. With more context available upfront, issuers can resolve inquiries without escalating to a formal chargeback.
Merchant Identity
Your name, logo, and contact info shown to issuers and cardholders.
Purchase Details
Item descriptions, order dates, and delivery status shared automatically.
Fewer Disputes
Inquiries resolved before they escalate to chargebacks.
Detailed Purchase Data for Dispute Prevention
How Consumer Clarity Prevents Chargebacks
Merchant Identity Enrichment
Your merchant name, logo, location, and customer service contact are displayed to the issuer agent and the cardholder, reducing confusion about unfamiliar charges.
Purchase Detail Sharing
Item descriptions, order dates, and delivery status are surfaced alongside the transaction, giving the issuer enough context to verify the charge without escalating.
Reduce Friendly Fraud
Many chargebacks result from cardholders not recognizing a charge. Consumer Clarity bridges that gap by showing exactly what was purchased and when.
Automatic Enrichment
Data is shared automatically through the Mastercard network. No manual intervention or evidence uploads required from your team.
Works Across Channels
Consumer Clarity supports ecommerce, subscription, and card-present transactions. Any channel where a cardholder might question a charge benefits from enriched data.
Specialty Merchant Support
Specialty merchants with higher dispute rates benefit the most from Consumer Clarity. We configure it as part of your dispute prevention suite.
Processing Payments in 30+ Countries
United States
50 statesFull domestic processing with next-day funding and dedicated account management.
European Union
27 member statesPSD2 and SCA compliant processing across all EU member states with multi-currency settlement.
United Kingdom
England, Scotland, Wales, NIFCA-regulated payment processing with GBP settlement and local acquiring.
Australia
All territoriesAPRA-compliant processing with AUD settlement and Asia-Pacific connectivity.
Works With Your Existing Stack
Consumer Clarity connects through the Mastercard network. Data flows automatically from your payment platform.
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