Pre-Dispute Solutions
Resolve Disputes Before They Become Chargebacks
Chargebacks are expensive, time-consuming, and preventable. Our pre-dispute tools intercept transaction disputes at the network level, giving you the chance to issue a refund or provide transaction details before the dispute ever becomes a chargeback on your record.
Network-Level Alerts
Intercept disputes from Visa and Mastercard before they become chargebacks.
Auto-Resolve
Set rules to automatically refund qualifying disputes without manual review.
Protect Your Ratio
Keep your chargeback ratio low and avoid card network monitoring programs.
Intercept Disputes at the Network Level
How Pre-Dispute Prevention Works
Real-Time Alerts
Receive instant notification when a cardholder initiates a dispute with their issuing bank. Respond with a refund or transaction evidence before it escalates.
Automatic Resolution
Set rules to auto-refund qualifying disputes based on transaction amount, age, or dispute reason. Eliminate manual review for routine cases.
Lower Chargeback Ratios
Every dispute resolved pre-chargeback stays off your chargeback ratio. Protect your processing relationship and avoid monitoring programs.
Visa and Mastercard Coverage
Our pre-dispute tools cover both Visa (through Verifi) and Mastercard (through Ethoca), giving you network-level protection on the majority of card transactions.
Rapid Dispute Resolution
Eligible Visa disputes can be auto-resolved before the chargeback is even filed, through Visa RDR. No merchant action required.
Specialty Merchant Support
Pre-dispute tools are especially valuable for specialty merchants who face higher dispute rates. We configure alert rules tuned for your vertical.
Processing Payments in 30+ Countries
United States
50 statesFull domestic processing with next-day funding and dedicated account management.
European Union
27 member statesPSD2 and SCA compliant processing across all EU member states with multi-currency settlement.
United Kingdom
England, Scotland, Wales, NIFCA-regulated payment processing with GBP settlement and local acquiring.
Australia
All territoriesAPRA-compliant processing with AUD settlement and Asia-Pacific connectivity.
Works With Your Existing Stack
Pre-dispute alerts integrate with your CRM, helpdesk, and payment dashboard for seamless dispute management.
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